For this certification, you need a minimum of one to three years of experience as a functional consultant implementing Dynamics 365. You can use this certification to shine a light on your skills and to help advance your career.Īs a functional consultant, you know how to work with project managers, developers, and solution architects.
You fit the profile for this certification if you’re a functional consultant responsible for configuring and implementing Dynamics 365 Customer Service solutions for customers. The Customer Service functional consultant role and certification Plus, we suggest other certifications that can be useful for functional consultants who want to call attention to their broad variety of professional skills. In this post in our series on discovering your career path, we look at the benefits of earning the Dynamics 365 Customer Service Functional Consultant Associate certification. You can add your certifications to your résumé and your LinkedIn page to alert organizations to your expertise. A Microsoft white paper on role-based tech training and certifications reports that 91 percent of IT professionals with certifications believe that the effort employees put into acquiring new skills strongly contributes to their success in digital transformation. The Microsoft approach to certification focuses on building a strong learning culture and encouraging learners on their journey. In today’s tech workforce, there’s great demand for employees and consultants who can adapt innovations that bring better and faster customer experiences. In addition, this certification demonstrates that you know how to collaborate with a customer engagement administrator to implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.Ī Microsoft Certification validates to the world that you have these skills-whether you’re just starting out, looking to use your functional consultant prowess to advance your career, or wanting to take your career journey in a new direction.Ĭompanies are searching for new automated solutions for their customers. If you have strong applied knowledge of Customer Service, along with experience implementing Dynamics 365 omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction, the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification could be a great fit for you.
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